Privacy Policy
Last updated: October 2026
1. Information We Collect
Head Spa EN collects the following personal information when you interact with our website, booking system, or SMS program:
- Full name
- Phone number (mobile)
- Email address
- Appointment history and service preferences
- Payment information (processed securely through Square)
2. How We Use Your Information
- To confirm and manage your appointments
- To send appointment reminders and follow-up communications
- To send promotional offers, seasonal campaigns, and service updates via SMS or email (only with your consent)
- To improve our services and customer experience
- To comply with legal and regulatory obligations
3. SMS Consent & Third-Party Sharing
When you provide your phone number and consent to receive SMS communications from Head Spa EN, your information is used solely to deliver the messages you have agreed to receive.
Mobile SMS consent information and text messaging consent will not be shared with third parties or affiliates. We do not sell, trade, or transfer your mobile number or SMS opt-in data to outside parties for their own marketing purposes.
4. Data Sharing
We may share your information only in the following limited circumstances:
- Service providers: third-party tools (e.g., Square for bookings, Vercel to host our website) that assist in operating our business, under strict confidentiality agreements.
- Legal requirements: when required by law or to protect the rights and safety of our business or customers.
5. Website Analytics & Advertising
When you visit our website we record how it is used (pages viewed, scroll depth, buttons clicked) so we can improve it. This uses a random visit ID kept in your browser and does not identify you by name. If you continue to our booking page, that visit ID and the campaign details from the link you arrived on are passed along, so we can tell which pages and campaigns lead to bookings.
We also use Google Analytics, Google Ads, Meta (Facebook/Instagram) Pixel, and Mieruca heatmaps. These services set cookies to measure visits, show how pages are used, and tell us when someone who clicked one of our ads goes on to book. We do not sell your personal information. You can limit ad personalization at adssettings.google.com and in your Facebook or Instagram ad settings, or block cookies in your browser settings.
6. SMS Terms of Service
- Types of messages: appointment reminders, booking confirmations, promotional offers, and general salon updates.
- Message frequency: may vary depending on your appointments and our promotions.
- Opt-out: reply STOP at any time to unsubscribe. You will receive one final confirmation message after opting out.
- Help: reply HELP for assistance, or contact us at headspa.en.jp@gmail.com.
- Message & data rates: may apply depending on your mobile carrier and plan.
- Eligibility: by opting in, you confirm you are the account holder or have the account holder's permission.
Head Spa EN reserves the right to modify these terms at any time. Continued use of our SMS service constitutes acceptance of any updated terms.
7. Your Rights & Choices
You may opt out of SMS communications at any time by replying STOP to any message. For email communications, use the unsubscribe link provided. To request access to, correction of, or deletion of your personal data, contact us at headspa.en.jp@gmail.com.